You think it will never happen to you… until it does. The dreaded Double Booking. I pride myself on being detail-oriented. After all, my passion for “the details” is the whole reason I started The Distinguished Guest in the first place! But, like all vacation rental owners (and humans) I made ... READ the POST
Holiday Tipping Guide
As you take stock of what’s important to you during the holiday season, don’t forget your trusted vacation rental staff and crew. After all, if you’re running a successful vacation rental, you’re likely not doing it alone. Your housekeepers, property managers, maintenance team, caretakers, ... READ the POST
Hospitality Survey Results
The Hospitality Quiz Results are Here! We asked—you answered. A huge thank you to the almost 700 folks—691 to be exact!—who completed The Distinguished Guest’s Hospitality Survey. Our survey was the first of its kind in the vacation rental and home-sharing industry, with a goal of gathering data ... READ the POST
How to Create a Hotel Bed
Hotels set a pretty high bar for your guests’ expectations. Get ahead of the curve by creating the perfect, hotel-style bed that maximizes guest comfort. Watch my video to see the process in action! I’ve also written the steps below. Step 1: Build the Foundation Place a feather bed on ... READ the POST
# 1 Time Waster
Years ago, my good friend Matt Landau started a heated debate on his Vacation Rental Marketing Blog: Just how much responsibility do guests have for cleaning/property maintenance at checkout? The post is over three years old and I still remember it. Both because of the flood of comments and ... READ the POST
Hotel Secrets Revealed
So, it’s time to buy sheets, towels and other linens for your vacation rental or Airbnb property. You might be tempted to just head to your nearest big box store, plop some sheet sets in your cart and call it a day. Resist the urge, friends! If you want to compete with hotels in the ... READ the POST
