Five-star hospitality can’t exist without great communication.
But for many, vacation rentals and Airbnb properties are a side hustle. And it takes time and energy to bring your A – game to every interaction!
That’s why we (a hospitality expert, Alanna, and a vacation rental copywriter, Jessica) have put together this simple, intuitive package of guest communication templates that deal with various hospitality scenarios.
From welcome emails you can send to every guest, to responses to user – specific situations like: “Can I bring my dog?,” our hope is that this guide will give you the clarity to respond quickly, thoughtfully and without hesitation.
We also offer hard – earned tips and tricks for handling potential conflict with ease.
Feel free to take these templates and use them word – for – word, or tweak them as needed. They’re all yours!
- 27 page guide with actionable tips and tricks to 5 – star hospitality
- 10 email templates that owners, hosts and managers can implement with ease
- 9 bonus user specific communication templates
- Word document included for easy cut and paste
- Save email templates as autoresponders on Airbnb, HomeAway and VRBO or use with your PMS