Five-star hospitality can’t exist without great communication.
But for many, vacation rentals and Airbnb properties are a side hustle. And it takes time and energy to bring your A – game to every interaction!
That’s why we (a hospitality expert, Alanna, and a vacation rental copywriter, Jessica) have put together this simple, intuitive package of guest communication templates that deal with various hospitality scenarios.
From welcome emails you can send to every guest, to responses to user – specific situations like: “Can I bring my dog?,” our hope is that this guide will give you the clarity to respond quickly, thoughtfully and without hesitation.
We also offer hard – earned tips and tricks for handling potential conflict with ease.
Feel free to take these templates and use them word – for – word, or tweak them as needed. They’re all yours!
- 27 page guide with actionable tips and tricks to 5 – star hospitality
- 10 email templates that owners, hosts and managers can implement with ease
- 9 bonus user specific communication templates
- Word document included for easy cut and paste
- Save email templates as autoresponders on Airbnb, HomeAway and VRBO or use with your PMS
Lauren Mack –
This Communication Guide has made things so much easier for me from the beginning of a reservation to the end! Being able to use the templates and adjust things to fit our two different vacation rentals has saved me a tremendous amount of time and made the back and forth communication between our guests easier and much more simple. Very useful tool and guide- why struggle when you can simply follow some great suggestions that have proven to work?! Great Communication is a must with Vacation Rental Owners and this guide has the perfect solutions to so many of the situations that arise in renting out your home.